POSITION OBJECTIVE:   Bonneville Phoenix is looking for an IT Help Desk Technician to make a full contribution to the IT and Engineering departments and that provides system support, installation, and maintains the computer networks and station audio systems.  

POSITION REQUIREMENTS:

• A+ certified.
• Experience with PC related hardware and software.
• Operating systems for personal computers and networks.
• Communication equipment and software.
• Become knowledgeable of and be able to support the following:
  • Windows 7
  • Mac OS X
  • Microsoft Office 2003 & 2008
  • Have a basic understanding of network printers, copiers and fax machines
  • Smart phones such as Blackberry's, iPhones, and windows based cell phones
• Be able to provide technical assistance to users of personal computers and networks and be able to satisfy their requests promptly and politely.  Personally perform or cause to be performed the following functions:
  • Network system troubleshooting and facilitates equipment as required.
  • Training of personnel as it relates to your areas of responsibility.
• Promote a smooth functioning engineering department by rendering service on additional projects or special assignments as requested by the supervisor and working with other engineers to provide effective engineering services to the needs of the stations.
• Work in compliance with Company policies and procedures.
• Work effectively in a team environment and have a customer oriented attitude.
• Maintain a positive and cooperative rapport with staff, management, and clients.

PHYSICAL DEMANDS:

• Receive, process, and maintain information through oral and/or written communication effectively.
• Substantial physical movements (motions) of the wrists, hands, and/or fingers.
• Lift, move, and carry up to 60 pounds on occasion.
• Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination.